Questions? ..not a problem. Please browse through our list of questions and answers here.
Still seek more information? Feel free to contact us anytime, and we'll
be happy to answer your questions.
What is portfoto and who uses it?
portfoto.com provides, designs, and hosts elegant websites for creative professionals.
Our service is geared towards "creative" individuals (photographers, artists, actors, authors, directors, designers, illustrators, ...basically, anyone!)
to provide clean portfolio-style websites that can be easily updated by you, anytime.
What can portfoto do for me?
We based portfoto's services around the key requirements we kept hearing from our
"I want a clean website.."
"...that I can manage"
"...that I can afford"
How many times has a web designer over charged you, then stopped responding to your emails as soon as you need an image updated on your website?
portfoto.com saves you time, money, and frustration. As a working professional, you need to keep your website in your control
and keep it fresh with your work.
Ease of use?
Absolutely! We've done our best to keep the system as simple as possible. Plus, we are constantly seeking
input from our most valued source... you! We focused on simplicity (drag-n-drop, bulk uploads, in-line instructions, on-line help system).
There's nothing for you to download - no software, web design, or programming is required. You easily manage everything from our web-based administration console.
The majority of our users have been able to customize their website in under an hour! If you have trouble, email us anytime.
Why is there no phone support?
Simple, because it costs money - and we think you'll find that our pricing is extremely competitive.
Having trouble? Drop us an email and we'll be happy to answer your questions.
How fast is my website online?
If you signed up for a free trial, your website is activated almost immediately (within a few minutes of signing up). Once you've signed up,
you'll get an email with instructions on how to get going.
If we're putting together a package, custom site, or doing something special for you, then your website is usually activated within 24-48 hours (most websites are on-line same day).
If we've registered a domain for you,
sometimes it can take 8-48 hours for your domain name to "kick-in" (or propagate across the internet).
When you first sign up, we put your website in "staging mode" - which means you can access it at a temporary location until
you're ready for "production mode" (unveiling it to the world at your web address!). Regardless of what mode you're in (staging or production)
you will always have the ability to modify your site, anytime you wish!
When you're ready to unveil your website to the world, just send us an email and we'll launch it.
What can I customize on my site?
You can change background, font colors, sizes, etc. Add, remove, rearrange and alter menu items, web pages,
photo galleries, add your own logo, etc. Optional background music (MP3's of your choosing) - video capability (show off your acting reel,
or provide samples of your videography). Password protection, bulk uploading, and galleries are available. Plus lots more! ...be sure to
check out our features.
Which Internet browsers can I use?
portfoto works with any modern web browser (e.g. Internet Explorer, Firefox, Safari, etc.)
Are there any other fees?
Nope. After our fee, you just have your subscription (monthly or yearly).
Can I host my website at my own provider?
Sorry, No. The nature of our system requires that we provide the hosting environment.
Can I have more than one website?
Yes. We have customers with multiple websites. Simply sign-up for another account.
You will need to use a different email address for each account - and you will need to manage your account logins and websites separately.
Can you do a Custom Interface for me?
We do offer custom interface design and tailoring for our system. Please contact us and tell us what you had in mind.
I already have a domain name, can I use it?
Yes. We offer a 1 year free domain name registration and email when you sign up. If you already own a domain name that you would like to use, there is an area on our sign-up form for you to tell us about it.
We have special instructions in our help that tell you how to point your domain name to your portfoto website.
How does the 1 year free domain name offer work?
We offer a 1 year free domain name registration and email when you sign up.
We will register this domain name on your behalf, but it will belong to you. The first year domain fee will be waived, and
additional years for the domain name will be priced at the going domain name rate (see portfoto domains).
The domain will be yours and can be managed, hosted, or transferred however you wish thereafter.
This offer is not valid if you already have a domain name registered prior to signing up with portfoto.
If you choose to cancel your portfoto account before the end of the qualifying term, the free domain offer is void, and the domain registration fee may not
be recovered from any refunds owed to you.
Do I get email too?
Yes. As noted above - if we register a domain name for you, you get a free personalized email account. Email includes: 25MB on-server storage, access to webmail (or use your own email client, e.g. outlook), plus spam and virus protection. Need more? ..we have lots of other email packages available - contact us for more information.
How much bandwidth (web traffic) can I use?
We provide you 10GB/per month - this is enough for 1000's of hits per day.
How much storage do I get?
We provide you with 300MB. This is enough for 1000's of images and/or a combination of videos and images. We can provide more space as needed - contact us for more information.
What are your payment methods?
portfoto uses PayPal for secure online transactions. Therefore, you can use your PayPal account or your credit card to pay for portfoto services.
How does the payment and billing work?
When you sign up, you'll be charged our one-time set-up fee plus the first installment of your subscription (either month -or- year). After the initial payment, you'll be automatically charged either monthly or yearly for your subscription. Your billing cycle starts on the day you sign-up.
No contracts - just a low month-by-month or year-by-year subscription fee.
If I cancel, what's your refund policy?
Our one-time set-up fee is not refundable.
You can cancel your subscription at any time and you will not be charged again (there's a cancel link within the administration console).
Monthly subscriptions: If you choose to cancel, your website will stay active until your next billing cycle at which time it will be deactivated and you will not be charged again. Since you're billed month-to-month, we do not provide a refund for the current month.
Yearly subscriptions: If you cancel within the first 30 days, we will provide you a refund of the remaining 11 months. We use PayPal for secure transactions - we would use PayPal to perform the refund of your payment.